My verification failed. Why is my phone number blocked? Why can't it be verified?

We do not allow the verification of certain phone number types because they are considered "anonymous." These phone numbers can be easily obtained and do not provide any protection for our clients, so we block them from being used for verification. This includes Google Voice, Skype, prepaid mobile, and all non-permanent VOIP.


We allow the following types of phones: 

  • Permanent (Contract) Mobile
  • Permanent VOIP
  • Landlines


If you have had 3 failed attempts to verify before changing to an acceptable phone number, your account will be blocked from further verification attempts for 24hrs. Once 24hrs time has passed, you can try again.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request


Please sign in to leave a comment.
Powered by Zendesk