We know its a little frustrating to have received a negative post in regards to an advertisers experience with your website. Unfortunately to maintain the integrity of our feedback system, we don’t adjust or remove feedback unless there’s something egregiously slanderous.
If you receive negative feedback, we suggest that you use the opportunity to reply to the negative feedback and make it clear that you’re disappointed that they were not happy with their purchase.
Making sure that you always try to handle Advertiser concerns will suggest to future buyers that you care about the advertiser experience. This can effectively turn negative advertiser feedback into a positive for you.